Local collect

Too busy to stay home and wait for deliveries? Collect your online shopping from your local Post Office branch instead.

Local Collect is ideal if you’re out and a parcel’s too big to post or needs to be signed for. Here’s how it works:

Check if you can collect

When you buy online, check if the retailer offers Local Collect (delivery to a Post Office branch). We’ll look after the item until you can collect it, and there’s no charge to pick it up

Pick a Post Office

Collect from any of 10,000 Local Collect Post Office branches. Around 8,000 are open longer hours, including 9am – 5:30pm on Saturdays. And over 4,000 open on Sundays.

Bring proof of ID

Picked a branch to collect your parcel from? Just bring some proof of identity for the person it’s addressed to (there’s a list of what we accept below) and a copy of the tracking ID.

Bring some ID

To collect a parcel from a Post Office, you’ll need some proof of identity. It could be a full driving licence, passport or any of the list below. Just make sure it’s the original (not a copy) and for the person the parcel’s addressed to.

We’ll accept any of these:

•   Birth certificate
•   Building society book
•   Cheque book
•   Cheque guarantee card
•   Council tax payment book
•   Credit card
•   Credit card statement (no older than 6 months)
•   Debit card
•   Full driving licence
•   Marriage certificate
•   Military photo ID
•   Police Warrant Card
•   Foreign national identity card
•   National Savings bank book
•   Valid passport
•   Paid utilities bill (no older than 6 months)
•   Standard acknowledgement letter (SAL) issued by the Home Office for asylum seekers
•   Trade union card

If you’re under the age of 18 and can’t provide any of the above, we’ll take one of the following too (originals, not copies):
•   Medical card
•   National Insurance card
•   Savings book

Missed a delivery?

If you’re out and miss a Royal Mail or Parcelforce Worldwide delivery, they’ll leave a 'Something for You' card to tell you they tried to deliver your parcel.

If you want to collect it from a Post Office branch, here’s what to do:

Wait until midday at least 24 hours after you receive the card
Visit the website or call the number listed on the card

Choose a Post Office branch you’d like to collect it from
Bring some proof of ID for the person it’s addressed to (see list of acceptable ID above)

Please note: there’s a charge for this service for items delivered by Royal Mail.

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Some common questions

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Can I pick up someone else's package at the Post Office?

How long will Post Office hold a package for me?

Parcel collection services