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Get help with an existing Post Office protection policy or find out how to make a claim...

Here when you need us

Do you have a question about a protection policy you already have from us? Or need to make a claim, if you've lost a loved one or been diagnosed with a terminal illness?

We're here to help in even the most difficult times, with quick answers and a simple claims process.

How to get in touch will depend on when you bought your policy.

	Policies bought after 31 January 2017	Policies bought before 31 January 2017
Provided by	The Royal London Mutual Insurance Society Limited	Aviva Life & Pensions UK Limited
For general enquiries	Call 0345 266 1484 8am - 7pm, Mon – Fri 9am - 5pm, Sat Closed Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Sunday	Call 0800 158 3065 8am - 8pm, Mon – Fri 9am - 6pm, Sat 10am - 4pm Sun Closed bank holidays
To make a claim	Call 0345 266 1483 8am - 7pm, Mon – Fri 9am - 5pm, Sat Closed Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Sunday	Call 0800 015 1142 8:30am - 5:30pm, Mon – Fri Closed Sat, Sun and bank holidays
Funeral Benefit Option claims	Call Dignity on 0800 022 3229 if option chosen before 22.02.2021 24 hours a day, 365 days a year Call Co-op Funeralcare on 0800 289 120 if option chosen after 22.02.2021 24 hours a day, 365 days a year	N/A
Bereavement line with Post Office Money Here to Help	Call 01244 625 180 9am – 5pm, Mon-Fri Closed Sat, Sun and bank holidays	N/A
What each product covers	Life Insurance Terms and Conditions (PDF 4.58Mb) Life Insurance Policy Summary (PDF 1.59Mb) Critical Illness Benefit Definitions (PDF 1.07Mb) Over 50s Life Cover Terms and Conditions (PDF 1.2Mb) Over 50s Life Cover Policy Summary (PDF 556kb) Free Parent Life Cover Key Information Pack (PDF 1.5Mb)

Things you need to know

* 01 or 02: Standard geographic charges apply to calls to numbers starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. 0800: All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. 0303, 0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes

Call us now

For an instant quote or answers to your questions.

0330 123 3919 08.00-19.00 Monday – Friday
09.00 – 17.00 Saturday