Help and support
Registration Top up and payments Before visiting a branch After visiting a branch My account
What is Drop & Go?
How does Drop & Go work?
How do I Register for a Drop & Go account?
What details do I need to register my existing Drop & Go account online?
I have a number of Drop & Go cards/accounts, how can I link them all together?
I haven’t received the email to validate my email address?
Can I top up my Drop & Go account/card online?
Can I top up my Drop & Go balance automatically?
What values should I set for my Auto Top-up Lowest balance and Top-up amount?
How will I know when an Auto Top-up has occurred?
I have received a phone message from my Post Office branch that my account needs topping up
I have set up Auto Top-up. Can I still top up manually, online or in branch?
An Auto Top-up appears in my Account History earlier than the Basket Total that debited my account. I am confused.
I had an email saying Auto Top-up failed because of technical reasons. Why is that?
My Drop & Go balance – what does it include?
What's the maximum balance I can have on my Drop & Go account?
How do I withdraw the funds from my account?
Can you tell me why my payment was declined?
Can I filter the purchase history data?
What is a Basket credit?
What payment methods can I use to top up my Drop & Go account
How do I get a VAT receipt
How do I get a receipt for my top-up
What do I need to bring with me?
Which branch can I use to drop off my mail?
What services can I use?
What if there's a problem processing my mail?
What are dangerous and restricted goods?
Why do I need to declare if I'm sending money and valuables?
How to fill out a manifest
How to edit the name of your manifest
What to do once you’ve completed your manifest
Can I use my Purchase History as a Certificate of Posting?
Can I use the manifest as a Certificate of Posting?
I dropped off items earlier, they've not appeared online yet?
When can I collect receipts or my Certificates of Posting?
How do I get Certificates of Posting or receipts?
I've got a transaction correction on my account – what does this mean?
How to view your purchase history
How can I dispute the size or weight the Postmaster has chosen?
I've lost my Drop & Go card/account details
How do I change my account details?
Can I opt out of marketing?
What messages will you send me?
How do I close my account?