Broadband and Phone Terms and Conditions

You’ll find all our current terms and conditions here.

Current terms

Broadband & Phone – Terms and Conditions
These terms and conditions apply to all residential customers when they take services from us.

Broadband & Phone - Customer complaints code
The purpose of this Customer Complaints Code is to give you all the information you need should something go wrong, so that we can put it right as quickly as possible.

Broadband & Phone – Privacy Policy
Post Office Broadband & Phone customers are subject to Shell Energy Retail Ltd privacy policy which is available at https://www.shellenergy.co.uk/info/policies/privacy

Broadband & Phone - Code of practice
The purpose of this Code is to ensure that we follow best practice when dealing with our customers and explain how we go about providing fixed line telecommunication services. The Code of Practice does not affect your legal rights. Nothing in this Code of Practice forms part of the agreement between you and us.

Broadband & Phone - Vulnerability Policy
This policy outlines our approach for looking after the needs of vulnerable customers.

Broadband & Phone – Fair and Acceptable Use Policy
This fair & acceptable use policy sets out the standards of conduct that you are required to meet when you use Post Office Broadband and Phone.

Ofcom General Conditions

Ofcom General Conditions of Entitlement (1517Kb) 

Other

Broadband & Phone Cancellation Form (569Kb)

Archived terms

Terms and conditions (96kb) – November 2020

Terms and conditions (90kb) – September 2018

Terms and conditions (90kb) – February 2018

Terms and conditions (88Kb) – July 2017

Terms and conditions (123Kb) – March 2017

Terms and conditions (123Kb) – November 2015

Terms and conditions (1540Kb) – April 2015

Terms and conditions (1537Kb) – June 2014

 

Code of practice (527kb) – September 2018

Code of practice (63kb) – March 2017

Code of practice (63Kb) – December 2015

Code of practice (75Kb) – November 2015

Code of practice (174Kb) – June 2014

 

Fair usage policy (45Kb) – February 2018

Fair usage policy (48Kb) – March 2017

Fair usage policy (48Kb) – November 2015

Fair usage policy (1,499Kb) – August 2014

Fair Use Policy (62Kb) – July 2013

Fair Use Policy (1,577Kb) – June 2012

 

Customer complaints code – September 2018

Vulnerability Policy – September 2018

Wi-Fi Squad Terms and conditions – August 2017

Promotional Terms

1st OCTOBER 2020 – 31st JANUARY 2021

UNLIMITED BROADBAND: £17.00 a month for a 12-month contract. £0 upfront. £18.00 a month for an 18-month contract. £0 upfront. £30.00 a month for a 24-month contract. £10 upfront. After your contract term, you will pay the standard monthly price (currently £30 a month). Price includes monthly line rental. Offer ends 31/01/2021.

UNLIMITED FIBRE BROADBAND: Payment by monthly direct debit required. £24.00 a month for a 12-month contract. £0 upfront. £25.00 a month for an 18-month contract. £0 upfront. £37.00 a month for a 24-month contract. £60 upfront. After your contract term, you will pay the standard monthly price (currently £37 a month). Price includes monthly line rental. Offer ends 31/01/2021.

UNLIMITED FIBRE BROADBAND PLUS: Payment by monthly direct debit required. £28.00 a month for a 12-month contract. £0 upfront. £29.00 a month for an 18-month contract. £0 upfront. £42.00 a month for a 24-month contract. £60 upfront. After your contract term, you will pay the standard monthly price (currently £42 a month). Price includes monthly line rental. Offer ends 31/01/2021.

6 MONTHS FREE WEEKEND CALL PLAN: Opt-in required when placing your order for Unlimited Broadband or Fibre Broadband. £0 a month for 6 months. You’ll be automatically charged the full monthly price (currently £2 a month) at the end of your free period unless you cancel. To cancel please contact our Customer Service team on 0345 600 3210 before the end of your free period. Inclusive calls a month: Unlimited UK landline calls (01, 02, 03 numbers) from 6pm Friday to 6am Monday. Calls to UK landline numbers within your inclusive calls will be charged at standard rates if they exceed 60 continuous minutes. Hang up before 60 minutes and redial to avoid incurring charges. All other calls are charged at standard rates at all times including any applicable call connection charges. For full terms and standard rates please visit www.kamilgunduz.com/broadband-phone/prices Offer ends 31/01/2021.

 

1st JULY 2020 – 30th SEPTEMBER 2020

UNLIMITED BROADBAND: £17.00 a month for a 12-month contract. £0 upfront. £18.00 a month for an 18-month contract. £0 upfront. £30.00 a month for a 24-month contract. £10 upfront. After your contract term, you will pay the standard monthly price (currently £30 a month). Price includes monthly line rental. Offer ends 30/09/2020.

UNLIMITED FIBRE BROADBAND: Payment by monthly direct debit required. £23.50 a month for a 12-month contract. £0 upfront. £25.00 a month for an 18-month contract. £0 upfront. £37.00 a month for a 24-month contract. £60 upfront. After your contract term, you will pay the standard monthly price (currently £37 a month). Price includes monthly line rental. Offer ends 30/09/2020.

UNLIMITED FIBRE BROADBAND PLUS: Payment by monthly direct debit required. £27.50 a month for a 12-month contract. £0 upfront. £29.00 a month for an 18-month contract. £0 upfront. £42.00 a month for a 24-month contract. £60 upfront. After your contract term, you will pay the standard monthly price (currently £42 a month). Price includes monthly line rental. Offer ends 30/09/2020.

 

1st APRIL 2020 – 30th JUNE 2020

UNLIMITED BROADBAND: £18.00 a month for a 12-month contract. £0 upfront. £19.00 a month for an 18-month contract. £0 upfront. £20.00 a month for a 24-month contract. £0 upfront. After your contract term, you will pay the standard monthly price (currently £30 a month). Price includes monthly line rental. Offer ends 30/06/2020.

UNLIMITED FIBRE BROADBAND: Payment by monthly direct debit required. £25.00 a month for a 12-month contract. £0 upfront. £26.00 a month for an 18-month contract. £0 upfront. £27.00 a month for a 24-month contract. £0 upfront. After your contract term, you will pay the standard monthly price (currently £37 a month). Price includes monthly line rental. Offer ends 30/06/2020.

UNLIMITED FIBRE BROADBAND PLUS: Payment by monthly direct debit required. £29.00 a month for a 12-month contract. £0 upfront. £30.00 a month for an 18-month contract. £0 upfront. £31.00 a month for a 24-month contract. £0 upfront. After your contract term, you will pay the standard monthly price (currently £42 a month). Price includes monthly line rental. Offer ends 30/06/2020.

 

1st FEBRUARY 2020 – 31st MARCH 2020

UNLIMITED BROADBAND: £15.90 a month for a 12-month contract. £0 upfront. £18.00 a month for an 18-month contract. £0 upfront. £19.00 a month for a 24-month contract. £0 upfront. After your contract term, you will pay the standard monthly price (currently £30 a month). Price includes monthly line rental. Offer ends 31/03/2020.

UNLIMITED FIBRE BROADBAND: Payment by monthly direct debit required. £20.90 a month for a 12-month contract. £0 upfront. £21.90 a month for an 18-month contract. £0 upfront. £22.90 a month for a 24-month contract. £0 upfront. After your contract term, you will pay the standard monthly price (currently £37 a month). Price includes monthly line rental. Offer ends 31/03/2020.

UNLIMITED FIBRE BROADBAND PLUS: Payment by monthly direct debit required. £26.90 a month for a 12-month contract. £0 upfront. £27.90 a month for an 18-month contract. £0 upfront. £28.90 a month for a 24-month contract. £0 upfront. After your contract term, you will pay the standard monthly price (currently £42 a month). Price includes monthly line rental. Offer ends 31/03/2020.

 

1st OCTOBER 2019 – 31st JANUARY 2020

UNLIMITED BROADBAND: £15.90 a month for a 12-month contract. £0 upfront. £17.90 a month for an 18-month contract. £0 upfront. £30.00 a month for a 24-month contract. £10 upfront. After your contract term, you will pay the standard monthly price (currently £30 a month). Price includes monthly line rental. Offer ends 31/01/2020.

UNLIMITED FIBRE BROADBAND: Payment by monthly direct debit required. £22.90 a month for a 12-month contract. £0 upfront. £22.90 a month for an 18-month contract. £0 upfront. £37.00 a month for a 24-month contract. £60 upfront. After your contract term, you will pay the standard monthly price (currently £37 a month). Price includes monthly line rental. Offer ends 31/01/2020.

UNLIMITED FIBRE BROADBAND PLUS: Payment by monthly direct debit required. £28.90 a month for a 12-month contract. £0 upfront. £28.90 a month for an 18-month contract. £0 upfront. £42.00 a month for a 24-month contract. £60 upfront. After your contract term, you will pay the standard monthly price (currently £42 a month). Price includes monthly line rental. Offer ends 31/01/2020.

6 MONTHS FREE WEEKEND CALL PLAN: Opt-in required when placing your order for Unlimited Broadband or Fibre. £0 a month for 6 months. You’ll be automatically charged the full monthly price (currently £2 a month) at the end of your free period unless you cancel. To cancel please contact our Customer Service team on 0345 600 3210 before the end of your free period. Inclusive calls a month: Unlimited UK landline calls (01, 02, 03 numbers) from 6pm Friday to 6am Monday. Calls to UK landline numbers within your inclusive calls will be charged at standard rates if they exceed 60 continuous minutes. Hang up before 60 minutes and redial to avoid incurring charges. All other calls are charged at standard rates at all times including any applicable call connection charges. Offer ends 31/01/2020. For full terms and standard rates please visit postoffice.co.uk/broadband-phone/prices

 

1st JULY 2019 – 30th SEPTEMBER 2019

BROADBAND: Post Office Broadband network areas only. Available to new sign ups with a working phone line (excludes cable phone lines). If you require a new phone line, an additional new line and engineer installation charge of £60 will apply. All Broadband and Fibre packages subject to monthly online billing and a valid email address is required to receive your bill and manage your account online. If you would like paper bills, a charge of £1.50 per paper bill will apply.

UNLIMITED BROADBAND: £15.90 a month for a 12-month contract. £0 upfront. £18 a month for a 18-month contract. £0 upfront. £19 a month for a 24-month contract. £0 upfront. After your contract term, you will pay the standard monthly price (currently £30 a month). Price includes monthly line rental. Offers end 30/09/2019.

UNLIMITED FIBRE BROADBAND: Payment by monthly direct debit required. £24 a month for a 12-month contract. £0 upfront. £24 a month for a 18-month contract. £0 upfront. £25 a month for a 24-month contract. £0 upfront. After your contract term, you will pay the standard monthly price (currently £37 a month). Price includes monthly line rental. Offers end 30/09/2019.

UNLIMITED FIBRE BROADBAND PLUS: Payment by monthly direct debit required. £30 a month for a 12-month contract. £0 upfront. £30 a month for a 18-month contract. £0 upfront. £31 a month for a 24-month contract. £0 upfront. After your contract term, you will pay the standard monthly price (currently £42 a month). Price includes monthly line rental. Offers end 30/09/2019.

3 MONTHS FREE ANYTIME CALLS: Opt-in required when placing your order for Unlimited Broadband, Fibre or Home Phone. £0 a month for 3 months. You’ll be automatically charged the full monthly price (currently £6 a month) at the end of your free period unless you cancel. To cancel please contact our Customer Service team on 0345 600 3210 before the end of your free period. Inclusive calls a month: Unlimited UK landline calls (01, 02, 03 numbers) at any time plus 1000 minutes of any time calls to 0870 and 0845 numbers. Calls to UK landline numbers within your inclusive calls will be charged at standard rates if they exceed 60 continuous minutes. Hang up before 60 minutes and redial to avoid incurring charges. If you exceed the monthly inclusive call limits, you will also be charged at our standard rates for these calls including any applicable call connection charges. All other calls are charged at standard rates at all times including any applicable call connection charges. Offers end 30/09/2019. For full terms and standard rates please visit postoffice.co.uk/broadband-phone/prices

 

1ST APRIL 2019 – 30th JUNE 2019

BROADBAND: Post Office Broadband network areas only. Available to new sign ups with a working phone line (excludes cable phone lines). If you require a new phone line, an additional new line and engineer installation charge will apply of £30 (Unlimited Broadband & Broadband Connect) or £60 (Unlimited Fibre Broadband and Unlimited Fibre Broadband Plus). All Broadband and Fibre packages subject to monthly online billing and a valid email address is required to receive your bill and manage your account online. If you would like paper bills, a charge of £1.50 per paper bill will apply.

UNLIMITED BROADBAND: £15.90 a month for a 12 month contract. £0 upfront. £18 a month for a 18 month contract. £0 upfront. £18 a month for a 24 month contract. £0 upfront. After your contract term, you will pay the standard monthly price (currently £30 a month). Price includes monthly line rental. Offers end 30/06/2019.

UNLIMITED FIBRE BROADBAND: Payment by monthly direct debit required. £24 a month for a 12 month contract. £10 upfront. £24 a month for a 18 month contract. £10 upfront. £24 a month for a 24 month contract. £10 upfront. After your contract term, you will pay the standard monthly price (currently £37 a month). Price includes monthly line rental. Offers end 30/06/2019.

UNLIMITED FIBRE BROADBAND PLUS: Payment by monthly direct debit required. £28 a month for a 12 month contract. £10 upfront. £28 a month for a 18 month contract. £10 upfront. £28 a month for a 24 month contract. £10 upfront. After your contract term, you will pay the standard monthly price (currently £42 a month). Price includes monthly line rental. Offers end 30/06/2019.

 

1ST FEBRUARY 2019 – 31ST MARCH 2019

BROADBAND: Post Office Broadband & Fibre network areas only. Available to new sign ups with a working phone line (excludes cable phone lines). A new line and engineer installation charge of £30 (Unlimited Broadband & Broadband Connect) or £60 (Unlimited Fibre Broadband and Unlimited Fibre Broadband Plus) will apply if a new phone line and engineer visit is required.

All Broadband and Fibre packages subject to monthly online billing and a valid email address is required to receive your bill and manage your account online. If you would like paper bills, a charge of £1.50 per paper bill will apply. Large print and braille bills are always available at no charge, please call us to opt in.

UNLIMITED BROADBAND: £17 a month for a 12 month contract. £0 upfront. £18 a month for a 18 month contract. £0 upfront. £18 a month for a 24 month contract. £0 upfront. After your contract term, you will pay the standard monthly price (currently £30 a month). Price includes monthly line rental. Offers ends 31/03/2019.

UNLIMITED FIBRE BROADBAND: £28 a month for a 12 month contract. £10 upfront. £28 a month for a 18 month contract. £10 upfront. £28 a month for a 24 month contract. £10 upfront. After your contract term, you will pay the standard monthly price (currently £37 a month). Price includes monthly line rental. Offers ends 31/03/2019.

UNLIMITED FIBRE BROADBAND PLUS: £32 a month for a 12 month contract. £10 upfront. £32 a month for a 18 month contract. £10 upfront. £32 a month for a 24 month contract. £10 upfront. After your contract term, you will pay the standard monthly price (currently £42 a month). Price includes monthly line rental. Offers ends 31/03/2019.

BROADBAND CONNECT: If you live outside the Post Office Broadband & Fibre network areas network area you may be offered our Broadband Connect package for £30 a month plus £10 upfront. 12 month contract. After 12 months, you will pay the standard monthly price (currently £30). This service is only suitable for web browsing and email and not for streaming, movie downloads, gaming or sending/receiving large files. For more information see www.kamilgunduz.com/broadbandconnect

3 MONTHS FREE ANYTIME CALL PLAN PROMOTION: New customers only. Opt-in required when placing your order. £0 a month for 3 months. Redeemable only once. You’ll be automatically charged the full monthly price (currently £6 a month) at the end of your free period unless you cancel. To cancel please contact our Customer Service team on 0345 600 3210 before the end of your free period. Inclusive calls a month: Unlimited UK landline calls (01, 02, 03 numbers) plus 1000 minutes of calls to 0870 and 0845 numbers at any time. Calls to UK landline numbers within your inclusive calls will be charged at standard rates if they exceed 60 continuous minutes. Hang up before 60 minutes and redial to avoid incurring charges. Any calls in excess of the monthly inclusive call limits will be charged at our standard rates including any applicable call connection charges. All other calls are charged at standard rates at all times including any applicable call connection charges. Offer ends 31/03/2019. For full terms and standard rates please visit postoffice.co.uk/broadband-phone/prices

 

12TH NOVEMBER 2018 – 31ST JANUARY 2019

BROADBAND: Post Office Broadband & Fibre network areas only. Available to new sign ups with a working phone line (excludes cable phone lines). An new line and engineer installation charge of £30 (Unlimited Broadband) or £60 (Unlimited Fibre Broadband) will apply if a new phone line and engineer visit is required.

All Broadband and Fibre packages subject to monthly online billing and a valid email address is required to receive your bill and manage your account online. If you would like paper bills, a charge of £1.50 per paper bill will apply.

UNLIMITED BROADBAND: £18 a month for 18 month contract, plus a £0 upfront. After 18 months, you will pay the standard monthly price (currently £30). Price includes monthly line rental. Offer ends 31/01/2019.

UNLIMITED FIBRE BROADBAND: £28 a month for 18 month contract, plus a £30 upfront. After 18 months, you will pay the standard monthly price (currently £37). Price includes monthly line rental. Offer ends 31/01/2019.

UNLIMITED FIBRE BROADBAND PLUS: Prices subject to change. £32 a month for 18 month contract, plus a £30 upfront. After 18 months, you will pay the standard monthly price (currently £42). Price includes monthly line rental. Offer ends 31/01/2019.

BROADBAND CONNECT: If you are outside the network area you may be offered our Broadband Connect package for £30 a month plus £10 upfront. 12 month contract. This service is only suitable for web browsing and email and not for streaming, movie downloads, gaming or sending/receiving large files.

FIXED PRICE PROMISE: For all introductory offers (excludes Broadband Connect), the advertised monthly broadband charge will not increase during the minimum contract term (this does not include call packages or other charges, such as call charges or call features).

HOME PHONE: Offer available for new sign-ups with a working phone line only (excludes cable phone lines) and customers who don’t have fixed line broadband from Post Office or any other broadband provider.

Where a new phone line is required, a one-off installation charge of £60 will apply. Home Phone is £13 a month. 12-month contract. £13 monthly price includes optional £1.50 (per bill) paper bill charge. You can remove this charge by switching to online billing (valid email address required). Please call us on 0345 600 3210 for more information. All Home Phone only packages are billed monthly.

 

1ST OCTOBER 2018 – 11TH NOVEMBER 2018 

UNLIMITED BROADBAND: £15.90 a month for 12 month contract, plus a £0 upfront. £18 a month for 18 month contract, plus a £0 upfront. After your contract ends, you will pay the standard monthly price (currently £30). Price includes monthly line rental. Offer ends 11/11/2019.

UNLIMITED FIBRE BROADBAND: £28 a month for 18 month contract, plus a £30 upfront. After 18 months, you will pay the standard monthly price (currently £37). Price includes monthly line rental. Offer ends 11/11/2019.

UNLIMITED FIBRE BROADBAND PLUS: Prices subject to change. £32 a month for 18 month contract, plus a £30 upfront. After 18 months, you will pay the standard monthly price (currently £42). Price includes monthly line rental. Offer ends 11/11/2019.

 

1ST MAY 2018 – 30TH SEPTEMBER 2018

POST OFFICE BROADBAND NETWORK AREAS ONLY. All introductory offers available from 1 May 2018 to 30 September 2018 for new sign ups with a working phone line only (excludes cable phone lines).

Where a new phone line is required, an installation charge will apply. You will be provided details of these charges before you place your order. Fixed price refers to monthly broadband charge, does not include call charges and any extras you choose.

UNLIMITED BROADBAND: £18.00 per month for an 18 month contract plus £7 upfront. Full monthly price (currently £29.00 per month) thereafter. Price includes line rental. Offer ends 30th September 2018

UNLIMITED FIBRE BROADBAND: £26.00 per month for an 18 month contract plus £25 upfront. Full monthly price (currently £37.00 per month) thereafter. Price includes line rental. Offer ends 30th September 2018

UNLIMITED FIBRE BROADBAND PLUS: £31.00 per month for an 18 month contract plus £25 upfront. Full monthly price (currently £42.00 per month) thereafter. Price includes line rental. Offer ends 30th September 2018

 

1st FEBRUARY 2018 – 30th APRIL 2018

All Introductory offers are available from 1st February 2018 to 30th April 2018 for new sign ups with a working phone line only (excludes cable phone lines). Where a new phone line is required, an installation charge will apply. You will be provided details of these charges before you place your order. Fixed price refers to monthly broadband charge and does not include call charges and any extras you choose.

UNLIMITED BROADBAND: £19 a month for a 24 month contract plus £0 upfront, £28 a month for an 18 month contract plus £7 upfront, £23 a month for a 12 month contract plus £7 upfront. Full monthly price (currently £28 a month) thereafter. Price includes line rental. The package has broadband with download speeds of up to 17MB (your exact download speed estimate will be provided at the point of sale).

UNLIMITED FIBRE BROADBAND: £28.00 per month for a 24 month contract plus £25 upfront. £36.00 per month for a 18 month contract plus £60 upfront. Full monthly price (currently £36.00 per month) thereafter. Price includes line rental.

UNLIMITED FIBRE BROADBAND PLUS: £32.00 per month for a 24 month contract plus £25 upfront. £41.00 per month for a 18 month contract plus £60 upfront. Full monthly price (currently £41.00 per month) thereafter. Price includes line rental.

AFFILIATE PARTNER OFFERS: Unlimited Broadband (Up To 17mb) is just £19 a month for 18 month plus £0 upfront. Minimum 18 month contract applies. Full monthly price (currently £28.00 per month) thereafter. Price includes line rental. Call charges and Fair and Acceptable Use policy apply. If you sign up to this offer, you’ll also be subject to the Post Office Broadband terms and conditions which are available at http://www.kamilgunduz.com/broadband-phone/terms

All broadband packages assume that you will use online billing and you must provide a valid email address in order to receive your online bill. If you would like paper bills, the charge is £1.50 per bill for all broadband packages. Large print and braille bills are always available at no charge, please call us to opt in.

Broadband services and offers are all subject to status, acceptance and availability in your area. Call charges and and Fair and Acceptable Use policy apply. If you sign up to any of these offers, you'll be subject to Post Office Broadband terms and conditions.

For all introductory offers, the advertised monthly broadband charge will not increase during the minimum contract period. However, other charges, such as call charges, call packages and any other features which you add, may change at any time during your contract. The terms of your contract may also change at any time. We’ll tell you about important changes in advance, and if a change is detrimental you’ll be able to end your contract without any fees.

3 MONTHS FREE ANYTIME CALLS & HOME PHONE: Offer ends 30th April 2018 and only available to new customers who sign up to the Anytime calls package when placing an order for a Post Office Home Phone package. Introductory price of £0 a month for 3 months, you’ll be automatically charged the full monthly price (currently £9 a month) at the end of your free period until you cancel. To cancel please contact our Customer Service team on 0345 600 3210 before the end of your free period.

 

18th SEPTEMBER 2017 – 31st JANUARY 2018

£19 UNLIMITED BROADBAND: Introductory offer available from 18th September 2017 to 31st January 2018 for new sign ups with a working phone line only (excludes cable phone lines). Where a new phone line is required, an installation charge of £20 will apply. Offer subject to status, acceptance & availability in your area.

UNLIMITED BROADBAND: £19 a month for 18 months, full monthly price thereafter (currently £28) and £0 upfront. Price includes line rental. Call charges and Fair Usage policy apply. If you sign up to any of these offers, you’ll be subject to the Post Office Broadband terms and conditions which are available at www.kamilgunduz.com/broadband-phone/terms

UNLIMITED FIBRE BROADBAND: Offer ends 31st January 2018. For new sign ups with a working phone line only (excludes cable phone lines). Where a new phone line is required, an installation charge of £60 will apply. Post Office Unlimited Fibre Broadband package is just £28 a month for 18 months, full monthly price thereafter (currently £36), free router delivery and fibre connection. Price includes line rental. 18 month minimum term apply.

UNLIMITED FIBRE BROADBAND PLUS: Offer ends 31st January 2018. For new sign ups with a working phone line only (excludes cable phone lines). Where a new phone line is required, an installation charge of £60 will apply. Post Office Unlimited Fibre Broadband Plus package is just £32 a month for 18 months, full monthly price thereafter (currently £41), free router delivery and fibre connection. Price includes line rental. 18 month minimum term apply.

All broadband packages assume that you will use online billing and you must provide a valid email address in order to receive your online bill. If you would like paper bills, the charge is £1.50 per bill for all broadband packages. Large print and braille bills are always available at no charge, please call us to opt in.

Broadband services and offers are all subject to status, acceptance and availability in your area. Call charges and Fair Usage policy apply. If you sign up to any of these offers, you’ll be subject to the Post Office Broadband terms and conditions.

For all introductory offers, the advertised monthly broadband charge will not increase during the minimum contract period. However, other charges, such as call charges, call packages and any other features which you add, may change at any time during your contract. The terms of your contract may also change at any time. We’ll tell you about important changes in advance, and if a change is detrimental you’ll be able to end your contract without any fees.

BLACK FRIDAY ONLINE EXCLUSIVE £30 CREDIT PROMOTION TERMS: Our Black Friday Online Exclusive £30 credit promotion is available exclusively online between 20th November – 27th November 2017 to new customers purchasing our Unlimited Broadband (up to 17Mb*) package on www.kamilgunduz.com only.

Orders placed outside of these dates and via any other channel (e.g. in Post Office branches or over the phone) do not qualify for this offer. The terms and conditions for our Unlimited Broadband (up to 17Mb*) package set out above apply. All services are also subject to Post Office Broadband standard terms and conditions. See full terms and conditions and further information.

£30 credit will be applied as an account credit to your broadband account and can be used towards your broadband and phone rental and charges – account credit cannot be exchanged for cash, redeemed for other Post Office products and services or transferred to another broadband or phone account. Post Office reserves the right to remove the offer at any time including prior to the advertised end date without notice.

Once you have placed your order for the Unlimited Broadband (up to 17Mb*) package and we have received your details, your order will be checked to ensure your broadband service is active. If your service is active your £30 credit will be applied to your new account and you will see this appear on your bill as “£30 Cash Back Credit”. Please allow up to 45 days from your service being activated for your credit to be applied.

HOME PHONE £15 INTRODUCTORY OFFER TERMS: Offer available from 18th September 2017 to 31st January 2018. Introductory line rental price of £15 a month for 12 months, full monthly price thereafter (currently £16.99) will apply. Offer not available to customers taking broadband packages. Subject to status, acceptance and availability in your area. Call charges apply. See here for full terms and conditions, and further information. If a customer on the offer selects line rental saver or upgrades to a broadband package then the applied offer will be removed. The standard charge for the new line provide installation is £60. However as a part of the running promotion the new line provide installation is discounted to £20.

Existing customers

Broadband and HomePhone Support

8am to 8pm, Monday to Saturday

9am to 6pm, Sunday

0345 600 3210

0345 600 3210